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Copy file name to clipboardExpand all lines: _docs/latest/CONTRIBUTING.md
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## Ways to help
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The starting point would be to get familiar with Metabase the product, and know your way around. If you're using it at work, that's great! If not, [download Metabase](/start/oss/) and play around with it. Read the docs and generally get a feel for the flow of the product.
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The starting point would be to get familiar with Metabase the product, and know your way around. If you're using it at work, that's great! If not, [download Metabase](https://metabase.com/start/oss/) and play around with it. Read the docs and generally get a feel for the flow of the product.
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Here are some ways you can help, in order of increasing coordination + interaction with us:
Copy file name to clipboardExpand all lines: _docs/latest/cloud/accounts-and-billing.md
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@@ -15,7 +15,7 @@ Managing billing and accounts in the Metabase Store.
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## Try out a free 14-day trial of Pro
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If you're on a [Starter](/product/starter) cloud plan, you can try out [all the features of Metabase Pro](/product/pro) for free for 14 days with no commitment.
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If you're on a [Starter](https://metabase.com/product/starter) cloud plan, you can try out [all the features of Metabase Pro](https://metabase.com/product/pro) for free for 14 days with no commitment.
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If you want to stick with Pro, you'll have the chance to upgrade. Otherwise, your plan will automatically switch back to Starter.
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1. Log in to your Metabase [Store account](https://store.metabase.com).
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2. Go to **Instances**.
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3. Under the instance with the subscription that you want to cancel, click **Cancel subscription and delete instance**. If you're on an Enterprise plan, you'll need to [contact support](/help-premium).
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3. Under the instance with the subscription that you want to cancel, click **Cancel subscription and delete instance**. If you're on an Enterprise plan, you'll need to [contact support](https://metabase.com/help-premium).
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## Update payment information
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## Reset your Admin password
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If you need to reset your Admin password, [contact support](/help-premium).
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If you need to reset your Admin password, [contact support](https://metabase.com/help-premium).
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## Change your company name
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## Move from Metabase Cloud to self-hosting Metabase
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If you're on Metabase Cloud but need to switch to hosting Metabase yourself, [contact us](/help-premium) and we'll give you a backup of your application database that you can use to restore Metabase on your own infrastructure.
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If you're on Metabase Cloud but need to switch to hosting Metabase yourself, [contact us](https://metabase.com/help-premium) and we'll give you a backup of your application database that you can use to restore Metabase on your own infrastructure.
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There are some cases where you _should_ self-host.
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- You need an [air-gapped environment](/product/air-gapping), usually for regulatory compliance, or if you’re running your own three-letter-agency… If you’re not sure if you need an air-gapped environment, you don’t need an air-gapped environment. If you do need an air-gap, we have an [air-gap offering as well](/talk-to-a-person/) (just not for Cloud, obviously).
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- You need an [air-gapped environment](https://metabase.com/product/air-gapping), usually for regulatory compliance, or if you’re running your own three-letter-agency… If you’re not sure if you need an air-gapped environment, you don’t need an air-gapped environment. If you do need an air-gap, we have an [air-gap offering as well](https://metabase.com/talk-to-a-person/) (just not for Cloud, obviously).
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- You have some regulations that stipulate how you run your software (like HIPAA).
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- You want to run a custom build of Metabase. That is, you’re running a fork of Metabase (OSS or the Enterprise/Pro version) so you can add your own customizations to the software, and you have the engineering resources to tank that level of overhead.
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- You want to use a community or custom driver. We only support [official (1st-party) and partner drivers](/docs/latest/databases/connecting#connecting-to-supported-databases) on Metabase Cloud, because we need to be able to vouch for their quality and help you with problems in a production context.
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Metabase also has a paid version that ships with all of the bells and whistles (SSO, row-level permissions, customization, and a lot more). Plans with this version include:
You can self-host this paid version, or have have us host it for you on Metabase Cloud for no additional cost. We don't charge more because we believe you'll have such a better experience that it'll be easier for us to support you.
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By default, Metabase will automatically provision a domain name for your Metabase that ends in metabaseapp.com (e.g., yourcompany.metabaseapp.com).
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[Pro and Enterprise](/pricing/) plans allow you to add a custom domain. Setting a custom domain will update your instance's [Site URL](/docs/latest/configuring-metabase/settings#site-url). The Site URL is used for things like creating links in emails, auth redirects, and in some embedding scenarios.
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[Pro and Enterprise](https://metabase.com/pricing/) plans allow you to add a custom domain. Setting a custom domain will update your instance's [Site URL](/docs/latest/configuring-metabase/settings#site-url). The Site URL is used for things like creating links in emails, auth redirects, and in some embedding scenarios.
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## How to add a custom domain to your Metabase
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- the URL directs people to your Metabase,
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- your domain has SSL certificates set up to serve your instance over HTTPS to the new domain,
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- and that your [metabase.com/cloud/login](/cloud/login) works as expected.
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- and that your [metabase.com/cloud/login](https://metabase.com/cloud/login) works as expected.
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You'll still be able to access your original, automatically provisioned domain (e.g., yourcompany.metabaseapp.com), so existing embedded links should continue to work.
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Both billing frequencies include a flat monthly or annual payment, and bill additional [user accounts](#what-counts-as-a-user-account) each month on a prorated basis (or quarterly, if you're [paying by invoice](#how-invoicing-works-for-pro-plans)).
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Companies with large number of users can talk to sales about our [Enterprise plan](/sales/), which includes more options and discounts.
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Companies with large number of users can talk to sales about our [Enterprise plan](https://metabase.com/sales/), which includes more options and discounts.
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## How monthly billing works
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Though we bill you monthly, we calculate how much you owe each day. So, say you're on the [Starter plan](/pricing/). Your monthly bill would include:
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Though we bill you monthly, we calculate how much you owe each day. So, say you're on the [Starter plan](https://metabase.com/pricing/). Your monthly bill would include:
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- $85 flat payment for the month. This payment additionally covers the first five people who use your Metabase that month. If you have fewer than five people using your Metabase, your bill will still be $85 that month.
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- Each additional person costs \$5, prorated for how many days their [accounts were available](#what-counts-as-a-user-account) that month. So if an account only existed for the last 10 days of your 30 day billing period, you'd only be charged for those 10 days, not for the full 30 days. Same goes if you deactivated an account prior to the end of the billing period, you'll only be charged for the days when the account was available for use during that billing period. Basically, you only ever pay for all accounts in your Metabase that haven't been deactivated yet.
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## How annual billing works
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Paying up front for a year will save you 10%. So, again let's use the [Starter plan](/pricing/) as an example. With annual billing, you will:
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Paying up front for a year will save you 10%. So, again let's use the [Starter plan](https://metabase.com/pricing/) as an example. With annual billing, you will:
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- Have an annual payment of $918. That payment additionally covers five user accounts. This flat payment is made up front; it's not billed monthly. If you have fewer than five accounts, you still pay $918 for the year.
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- For each additional user account above those first five user accounts, you'll be billed at $54, prorated for the year. So, for example, if you start out with just the first five accounts that are included in the initial $918 annual payment, then decide to add another user account six months into your annual billing cycle, you'll only be charged $27 dollars for that account, as you'll only need to pay for the remaining six months. When the annual billing cycle repeats, you'll be charged $918 for the first five users, plus \$54 for that additional user (and any other additional users you've added in the interim).
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- You can see a list of all of your invoices and their statuses in the **Billing** tab of your Metabase Store account.
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- You can add, edit, or remove up to five Tax IDs, which Metabase will include on your invoices.
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- You'll still need to keep a valid credit card on file.
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- No, we won't use your billing portal, or fill out security or other forms. If you need white-glove treatment, our sales team will be happy to help get you set up on our [Enterprise plan](/sales/).
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- No, we won't use your billing portal, or fill out security or other forms. If you need white-glove treatment, our sales team will be happy to help get you set up on our [Enterprise plan](https://metabase.com/sales/).
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# Limitation of Metabase Cloud
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There are some limitations that could impact your migration to Metabase Cloud. These limitations apply to all [Metabase Cloud plans](/pricing/).
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There are some limitations that could impact your migration to Metabase Cloud. These limitations apply to all [Metabase Cloud plans](https://metabase.com/pricing/).
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## Metabase Cloud only supports official and partner databases
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Migration from Metabase Cloud to self-hosted will keep all of your questions, dashboards, people, settings --- everything in your existing Metabase.
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To migrate, you'll need to [contact our success team](/help/premium) to get a snapshot of your Metabase's [application database](/docs/latest/installation-and-operation/migrating-from-h2#metabases-application-database). This application database contains information about all the settings, questions, dashboards, models, users, etc from your Metabase Cloud instance. The application database is distinct from any of the databases you have connected to your Metabase. You'll need to host your own PostgreSQL database and import your data by restoring from this snapshot of your application database.
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To migrate, you'll need to [contact our success team](https://metabase.com/help/premium) to get a snapshot of your Metabase's [application database](/docs/latest/installation-and-operation/migrating-from-h2#metabases-application-database). This application database contains information about all the settings, questions, dashboards, models, users, etc from your Metabase Cloud instance. The application database is distinct from any of the databases you have connected to your Metabase. You'll need to host your own PostgreSQL database and import your data by restoring from this snapshot of your application database.
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## Preparing to migrate from cloud to self-hosted
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## How to migrate from Metabase Cloud to a self-hosted instance
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1.**Request a snapshot of your application database** for your Metabase Cloud instance by [contacting our Success Engineering team](/help/premium).
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1.**Request a snapshot of your application database** for your Metabase Cloud instance by [contacting our Success Engineering team](https://metabase.com/help/premium).
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Currently, you can't generate the snapshot yourself. A Metabase Success Engineer will generate a snapshot for you and email a link to download your snapshot from the Metabase Store.
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The migration will involve running a CLI command to load the data from the H2 snapshot you downloaded to your self-hosted application database.
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If you encounter any issues, check out the [troubleshooting guide](/docs/latest/troubleshooting-guide/loading-from-h2) or [contact us](/help/premium).
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If you encounter any issues, check out the [troubleshooting guide](/docs/latest/troubleshooting-guide/loading-from-h2) or [contact us](https://metabase.com/help/premium).
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4.**Pro plans will need to input a license token to activate the paid features**. If you're migrating to a Pro self-hosted plan, [activate your Enterprise Edition token](/docs/latest/installation-and-operation/activating-the-enterprise-edition).
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While Metabase prepping the migration, click on the **Go to Metabase Store** button to sign in to or set up your account.
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Choose your plan: [Starter](/product/starter) or [Pro](/product/pro). You can choose monthly or annual billing (annual will save you 10%).
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Choose your plan: [Starter](https://metabase.com/product/starter) or [Pro](https://metabase.com/product/pro). You can choose monthly or annual billing (annual will save you 10%).
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Choose your deployment: you can specify your DNS alias and select your hosting region.
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# Metabase Cloud
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Metabase Cloud is what we call our hosted service for our [Starter](/product/starter), [Pro](/product/pro), and [Enterprise](/product/enterprise) plans. We deal with running your Metabase server for you, manage uptime and backups, and handle all the upgrades so you're always on the latest version of Metabase.
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Metabase Cloud is what we call our hosted service for our [Starter](https://metabase.com/product/starter), [Pro](https://metabase.com/product/pro), and [Enterprise](https://metabase.com/product/enterprise) plans. We deal with running your Metabase server for you, manage uptime and backups, and handle all the upgrades so you're always on the latest version of Metabase.
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## Metabase Cloud documentation
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## Metabase Cloud contact
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-[Send us an email](/help/premium)
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-[Send us an email](https://metabase.com/help/premium)
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## Terms of service
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-[Hosting terms of service](/license/hosting)
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-[Hosting terms of service](https://metabase.com/license/hosting)
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