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| 1 | +--- |
| 2 | +title: Accounts and billing |
| 3 | +version: latest |
| 4 | +has_magic_breadcrumbs: true |
| 5 | +show_category_breadcrumb: true |
| 6 | +show_title_breadcrumb: true |
| 7 | +category: Cloud |
| 8 | +layout: new-docs |
| 9 | +latest: true |
| 10 | +--- |
| 11 | + |
| 12 | +# Accounts and billing |
| 13 | + |
| 14 | +Managing billing and accounts in the Metabase Store. |
| 15 | + |
| 16 | +## Try out a free 14-day trial of Pro |
| 17 | + |
| 18 | +If you're on a [Starter](/product/starter) cloud plan, you can try out [all the features of Metabase Pro](/product/pro) for free for 14 days with no commitment. |
| 19 | + |
| 20 | +If you want to stick with Pro, you'll have the chance to upgrade. Otherwise, your plan will automatically switch back to Starter. |
| 21 | + |
| 22 | +1. Log in to your Metabase [Store account](https://store.metabase.com). |
| 23 | +2. In the **Instances** section, select your instance. |
| 24 | +3. Click on **Try a free 14-day trial of Pro**. |
| 25 | + |
| 26 | +Once selected, the Store will display the status of your trial, along with a trial end date. We'll also send you an email with details about the trial. |
| 27 | + |
| 28 | +If you like the Pro features and want to upgrade, you'll need to upgrade your instance, either by clicking on the **Upgrade to Pro** button, or by managing your plan (see the next section). |
| 29 | + |
| 30 | +## Upgrade to Pro (or downgrade to Starter) |
| 31 | + |
| 32 | +If you'd like to switch plans: |
| 33 | + |
| 34 | +1. Log in to your Metabase [Store account](https://store.metabase.com). |
| 35 | +2. In the **Instances** section, select the instance you want to change. |
| 36 | +3. Click on **Manage plan**. |
| 37 | +4. Select the plan you want. |
| 38 | +5. Click **Change plan**. |
| 39 | + |
| 40 | +## Add people to manage your Metabase Store account |
| 41 | + |
| 42 | +You can add people to your account to allow them to manage your Metabase Store account (not your Metabase instance). |
| 43 | + |
| 44 | +1. Log in to your Metabase [Store account](https://store.metabase.com). |
| 45 | +2. Go to **Settings**. |
| 46 | +3. Scroll to **Managers**. |
| 47 | +4. Enter email address of the person(s) you'd like to invite. |
| 48 | +5. The Store will send them an email prompting them to create a Metabase Store account. |
| 49 | + |
| 50 | +## Add people to receive billing and/or technical notifications |
| 51 | + |
| 52 | +You can include contacts to receive billing notifications, as well as technical notifications, like info about new Metabase releases. |
| 53 | + |
| 54 | +1. Log in to your Metabase [Store account](https://store.metabase.com). |
| 55 | +2. Go to **Settings**. |
| 56 | +3. Scroll to **Contacts**. |
| 57 | +4. Enter email address of the person(s) you'd like to invite. |
| 58 | +5. The Store will send them an email notifying them that they've been added to Metabase's contact list. |
| 59 | + |
| 60 | +## Cancel a subscription or trial |
| 61 | + |
| 62 | +To cancel a Starter or Pro plan directly in the Metabase Store: |
| 63 | + |
| 64 | +1. Log in to your Metabase [Store account](https://store.metabase.com). |
| 65 | +2. Go to **Instances**. |
| 66 | +3. Under the instance with the subscription that you want to cancel, click **Cancel subscription and delete instance**. If you're on an Enterprise plan, you'll need to [contact support](/help-premium). |
| 67 | + |
| 68 | +## Update payment information |
| 69 | + |
| 70 | +1. Log in to your Metabase [Store account](https://store.metabase.com). |
| 71 | +2. Navigate to **Billing**. |
| 72 | +3. Click on the payment method that you want to update. |
| 73 | +4. Enter new credit card information. |
| 74 | +5. Click on **Update**. |
| 75 | + |
| 76 | +If your Metabase was suspended due to a failed payment, the Store will automatically restore your Metabase upon a successful payment. |
| 77 | + |
| 78 | +## Switch to annual billing |
| 79 | + |
| 80 | +1. Log in to your Metabase [Store account](https://store.metabase.com). |
| 81 | +2. Go to **Instances**. |
| 82 | +3. Navigate to the instance you want to switch to annual billing. |
| 83 | +4. Click on **Manage plan** next to the plan name. |
| 84 | +5. Confirm the plan selection and toggle on **Switch to annual billing**. |
| 85 | +6. Click on **Switch plan**. |
| 86 | + |
| 87 | +Note that you cannot switch back to monthly billing until your annual cycle has completed. |
| 88 | + |
| 89 | +## Download past invoices |
| 90 | + |
| 91 | +1. Log in to your Metabase [Store account](https://store.metabase.com). |
| 92 | +2. Go to **Billing**. |
| 93 | +3. Scroll down to **Invoices** to view past or open invoices. |
| 94 | + |
| 95 | +## W-9 form requests |
| 96 | + |
| 97 | +See Metabase's updated [W9 form](/docs/w9). |
| 98 | + |
| 99 | +## Update your Tax ID |
| 100 | + |
| 101 | +1. Log in to your Metabase [Store account](https://store.metabase.com). |
| 102 | +2. Go to on **Billing**. |
| 103 | +3. Click on **Invoice Tax IDs**. |
| 104 | +4. Enter your country and Tax ID. |
| 105 | +5. Click **Save**. |
| 106 | + |
| 107 | +## Change the company name on invoices/receipts |
| 108 | + |
| 109 | +The primary account holder should request a name change by emailing [billing@metabase.com](mailto:billing@metabase.com). |
| 110 | + |
| 111 | +## Reset your Admin password |
| 112 | + |
| 113 | +If you need to reset your Admin password, [contact support](/help-premium). |
| 114 | + |
| 115 | +## Change your company name |
| 116 | + |
| 117 | +1. Navigate to your Metabase Store. |
| 118 | +2. Go to **Settings**. |
| 119 | +3. Click **Change company name**. |
| 120 | + |
| 121 | +## Change your billing address |
| 122 | + |
| 123 | +1. Navigate to your Metabase Store. |
| 124 | +2. Go to **Billing**. |
| 125 | +3. Click on **Billing address**. |
| 126 | +4. Update your billing address. |
| 127 | +5. Click **Save**. |
| 128 | + |
| 129 | +### Add or change your shipping address |
| 130 | + |
| 131 | +1. Navigate to your Metabase Store. |
| 132 | +2. Go to **Billing**. |
| 133 | +3. Click on **Shipping address**. |
| 134 | +4. Add or update your shipping address. |
| 135 | +5. Click **Save**. |
| 136 | + |
| 137 | +## Change the primary account holder |
| 138 | + |
| 139 | +If you need to change your primary account holder, for example if your primary account holder left your company: |
| 140 | + |
| 141 | +- If another person at your company holds a Metabase Store account, work with them to add you to your company's Metabase Store account. |
| 142 | +- If there is no other account holder, email [billing@metabase.com](mailto:billing@metabase.com) to request access to your company's Metabase Store account. Please note that if the primary account holder is unavailable, there is a 48-hour waiting period to process changes to Metabase Store accounts. |
| 143 | + |
| 144 | +## Move from Metabase Cloud to self-hosting Metabase |
| 145 | + |
| 146 | +If you're on Metabase Cloud but need to switch to hosting Metabase yourself, [contact us](/help-premium) and we'll give you a backup of your application database that you can use to restore Metabase on your own infrastructure. |
| 147 | + |
| 148 | +## Further reading |
| 149 | + |
| 150 | +- [How billing works](./how-billing-works) |
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